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新华调查｜典型案例揭示个人信息泄露套路_我的网站

一 |     (ECNS) -- Consumer associations across China handled 985,928 complaints in the first half of 2026, down 1.01% from a year earlier. Of these, resolving 567,926 cases, helping consumers recover 447 million yuan ($66.2 million), the China Consumers Association said Wednesday.    Complaints involving AI customer service increased as businesses expanded its use in product inquiries, fee explanations, marketing and after-sales support. Consumers reported misleading promises, difficulty reaching human agents and inaccurate AI-generated information.    Secondhand trading platforms also remained a major source of disputes, with complaints involving counterfeit or refurbished goods, missing accessories and undisclosed defects.    Complaints about online lending and other consumer finance services remained high, particularly over automatic charges made without clear consent. Some consumers said they were repeatedly charged membership or value-added service fees they had not authorized.                        。

二 |     非法破解网购订单信息、通过旅馆共享充电宝套取个人信息、行业“内鬼”倒卖客户资料……公安部网安局近日公布一批打击侵犯公民个人信息犯罪典型案例，揭示了当前个人信息泄露的几类典型套路。　　公民个人信息泄露，极易滋生电诈、网暴、敲诈勒索等违法犯罪。公安机关提示，公众与商家要提高防范意识，从源头筑牢个人信息保护防线。

三 | 　　非法破解网购订单数据　　电商平台的消费订单包含大量个人信息，虽然平台普遍对这些信息进行了加密和脱敏处理，但仍有不法分子千方百计违法收集、倒卖。　　四川内江警方破获的一起跨境网络黑灰产案件中，犯罪分子利用“订单解密”技术手段，对电商平台订单信息实施破解，还原出收件人姓名、手机号、住址等。

四 | 　　经查，李某等人原为直播带货从业者，通过获取大量客户信息来拓展业务。

五 | “一个手机号码就意味着一个商机。

六 | ”李某交代，在寻找信息来源的过程中，接触到所谓“订单解密”技术手段，并发现有利可图，于是转而充当“中间商”。